Wrong Order not rectified

Takealot is getting their orders wrong... I have witnessed it happening to others...was wondering why my husband always has so much credit- little did I know it's due to wrong orders...my issue stated below in my umpteenth communication with them.

Dear Takealot

Please note that your systems do not allow for an option that says delivery or packaged received was incorrect. One has to log a return under the pretense that one has possibly changed their minds or is not satisfied with actual ordered product quality. I received a completely incorrect package. I ordered toys and perfume all to the value of R650.00 in return I received large ***** and a USB stick. To say I'm upset would be putting it mildly. Half of those were gifts that I ordered online for birthday parties that have already passed and in the interim I had to go and spend more money on last minute gifts. I logged the calls and sent multiple emails with regards to this issue and detailing what the exact problem is with regards to the package delivery. ...nothing has been communicated with regards to action that will be taken to ensure that the problem is rectified and efficiently so. No apology. Nothing. I'm displeased with your service offering and would like communication asap with an apology and how you will rectify this within an acceptable turn-around time.

The delivery man who received my order was of no help either..instead pointed out his full delivery van which he claimed were all wrong orders.

How does that restore my faith in you as an online service provider... do you think you will retain me as a client going forth...