1 reviews | Active since Jul 2010
Wrong order again, days to sort out
My last 4 orders have been a problem. This latest one, just like the last one I got the wrong product delivered.<br> <br> I use takealot because it is supposed to be quick and easy. You order online, normally the next day you get it to your door.<br> <br> I ordered last week Friday, the wrong order came Monday. This was after trying to deliver to my offices on Saturday when I am not here, and then giving the order to someone else and not me on Monday. No tracking updated on the website so I didnt even know it was delivered.<br> <br> I immediately logged an exchange, received a response yesterday that something would be done and then nothing again. By the time I get my order, I wont need it anymore since I need it for camping on the weekend.<br> <br> I have asked for updates, and I am getting ignored so I am trying on this forum. I dont know what is going on there but I think I need to take my business elsewhere.
It's quite unusual that you've experienced issues like this on consecutive orders and we apologise for the inconvenience this has caused you. This is definitely not the kind of experience we wish to give any of our customers and it's simply unacceptable. Our complaints team will address this with the responsible departments so that the necessary changes can be made to hopefully prevent this from happening again. They'll also be in touch with you to assist in getting this matter resolved ASAP.
Sincerely,
takealot.com
It's quite unusual that you've experienced issues like this on consecutive orders and we apologise for the inconvenience this has caused you. This is definitely not the kind of experience we wish to give any of our customers and it's simply unacceptable. Our complaints team will address this with the responsible departments so that the necessary changes can be made to hopefully prevent this from happening again. They'll also be in touch with you to assist in getting this matter resolved ASAP.
Sincerely,
takealot.com