Wrong Order

Hi

i have recently regitered with takealot and made a purchase and it did not state that it is out of stock. After the payment was made the order was shipped. Order # ********** 6

I recieved an sms saying that the collection was delayed which is unacceptable as I placed an order more than a week ago, and after having waited for so long, when I finally recieve the package, it was not what i ordered. This Stickocinno was supposed to be a birthday gift for someone which was last week and yet i still don't have it here. This is my first time that I am ordering from Takealot and the experience I recieved is not what they advertise. Below is a break down of the dates since i ordered the Homemark Stickocinno Pink. After reciving the wrong package I immediately contacted Takelot to inform them that its not what i ordered. I then recieved the below email. On the 11 December 2017 I then ordered Homemark - Stickocinno - Red and requested that when they fetch the wrong order and then replace it with the new order and then i will pay the extra money but thats not possible Because of two different instructions eg a collection and delivery they would prefer that you rather not hand over the return to the delivery driver as it could cause problems. Which means i will have to wait till my account is being credited and now have to pay cash for the new order # ********** 9. I really won't recommend anyone buying from Takealot because of this bad experience i recieved

Dear Ryan,

Thank you for logging your return request with Takealot.com.

We received your request as the item was not what you ordered or as described and firstly we would like to apologise for the inconvenience caused.

In order for us to resolve this matter in a timely manner and to possibly collect and drop off your new item within 24 hours, we require the following information:

• The description of the item you received and the description of what you ordered • The product bar code of the item you received (can be found on the item and/or the packaging) • A photo of the item you received and a photo of the bar code (if possible)

Regrettably, we will not be able to accommodate you at this time as we no longer have stock of your item. For that reason we have the following options available to you: The return logged RRN-31D0-FAF5 for order # ********** 6 will be collected before 12:00 PM on Tue 12 Dec.

• We can credit your takealot account with the value of your item at the time of purchase

You may use this credit to purchase any item at your convenience. Alternatively, if you would rather like a refund to your original payment method, respond to this e-mail and we will action your request accordingly.

Should you require further information, please feel free to contact us back as we are more than happy to assist you.

On 2 DEC 2017

15h25 Parcel shipped from Takealot warehouse and is in transit to courier facility Milnerton, Milnerton

4 DEC 2017

09h57 Delivery scheduled for 5 December 2017 between 08h00 and 17h00 09h57 Parcel arrived at courier facility

5 DEC 2017

13h04 Parcel arrived at incorrect courier facility. We're rerouting it. Delivery will be rescheduled.

8 DEC 2017

13h21 Parcel arrived at courier facility Parow, Cape Town 13h21 Delivery rescheduled for 11 December 2017 between 08h00 and 17h00

Latest update: 11 Dec 2017

COURIER: TAKEALOT DELIVERY TEAM 09h07 Delivered. Signed by (Customer) Ryan Lodewyk Lansdowne, Southern Suburbs 06h11 Out for delivery Parow, Cape Town

Can you please sort this out urgently please!!