Wrong nd product received

I ordered a baby monitor two weeks ago. Received a charge bank today. I called in to report the problem. I received a n email that the driver indeed delivered the parcel to me and Princess signed for it. The problem is this: I received the wrong product. And there is no princess here. Again I send an email stating this. Now I received another email that I must ask my neighbors. Clearly you do not understand the problem?? Again a email stating I must prove by taking a photo of this product? What is this?? Do you take photos before you pack the product and send it to your clients before delivery?? It’s simple. Collect and replace the product. Please!