Wrong items delivered.. Very bad aftercare customer service!!

After buying almost R40 000 worth of goods since january 2021, i was confident that if i place an order for next day delivery it would be ok. Paid the R95 delivery fee for next day delivery i placed an order for brownie pans i needed for a catering job i got for today(friday). When they made the delivery i discovered that they sent the wrong items. I immediately notified them as i need these pans desperately. So unfortunately they will resolve my problem within 72hours.. I need the pans now!!! Im loosing money for NOT being able to cater. I sent numerous emails explaining to them i needed it by 9oclock today. They have stock as confirmed by 3 different people. They can just not say when i will receive the pans..i received emails(3) asking for the barcode of the wrong items which i sent. Phoned them and even sent a message on facebook. Everyone promising me to get back to me as soon as possible.. Yet NOTHING. telling me they arranged for the wrong items to be collected but NOTHING ABOUT THE ITEMS I ACTUALLY ORDERED AND PAIF FOR!!!!!!!!!

Its rediculous. Cause if i placed a new order and pay the R95 delivery i could get it by today, but having them rectify THEIR mistake it takes longer.. Really.. Just another company who is fast in taking maney yet slow to rectify their problem.

So who is going to cover the cost of the money im loosing today.. And my chances for future caterng jobs by these people.

I will not recommend takalot to anyone. Sure not going to waste my money if this is the respect i receive after spending thousands at them.