<p>i ordered a bundle from the Takealot Daily Deal. The items in question are a car charger, tempered glass and phone protector.<br /><br />The package arrived +- 2 days laterr. <br /><br />I opened the box only to find that the charger was the only item shipped, i called in and lodged a complaint mere minutes after this.<br /><br />i was advised to take a picture of what i received and send it to their help desk, i did and had to call in the next busienss day myself to receive feedback.<br /><br />They accepted that my items were not delivered and arranged for a courier to pick up my item and deliver the full bundle. The courier arrived to pick up my item and did not have the bundle for me. He had to go back to the depot to pick it up.</p> <p><br />He came back to me later that day with the EXACT same issue i had before, ONLY THE CAR CHARGER. Is there no one that checks orders before they go out? Surely it is not rocket science? <br /><br />I complained the same day and now am being advised to go through the exact same procedure.<br /><br />Please can someone sort this out, i have been shoved from pillar to post - dealing with a new person every time.<br /><br />I have purchased R1000's of rands worth of products through your business and have generally received great service but this is just shocking.</p> <p> </p> <p>i want my bundle or a CASH refund, not in-store credit. I will rather support someone else if this is not sorted out.</p>
Hello kyle-james-pengelly,
We're so sorry that your order was incomplete and that your replacement was also not what you have ordered.
Thank you for taking our teams call and granting us the opportunity to look into the matter and allowing us to gather all the necessary details for a satisfactory solution.
We are currently liaising with our teams at the warehouse and we will reach out to you with feedback as soon as possible.
We appreciate your time and patience.
Regards
Takealot.com
Best regards,
Hello kyle-james-pengelly,
We're so sorry that your order was incomplete and that your replacement was also not what you have ordered.
Thank you for taking our teams call and granting us the opportunity to look into the matter and allowing us to gather all the necessary details for a satisfactory solution.
We are currently liaising with our teams at the warehouse and we will reach out to you with feedback as soon as possible.
We appreciate your time and patience.
Regards
Takealot.com
Best regards,
all missing items have been delivered,
i received great service from Lance and they were very prompt in getting back to me and making sure i was all sorted.
all missing items have been delivered,
i received great service from Lance and they were very prompt in getting back to me and making sure i was all sorted.
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