DS
David S

1 reviews | Active since Nov 2014

02 Jul 2025, 10:57

Wrong Items Delivered on Two and Now Possibly Three Occasions

Have until very recently received very good service from Takealot over many years but recent events need to be documented to improve Takealot service to customers. After four days without power ordered two folding tables size 183(L) cm x 76(W) cm and 74(H) cm for use on my sunny balcony with two Anker solar panels that required a table minimum depth (width) of 76 cm. Tried a few methods of supporting the Solar panels above the floor to avoid the shadow from the balcony brick wall but decided foldable tables would be useful and I could also use for other purposes. Takealot has various folding tables available for purchase but ordered the largest size I noted they had listed. On two occasions Takealot sent the wrong item 180x70x74 cm so not as advertised. Also the supplier advertised these items (183x76x74 cm) on Takealot at 64% Off and a following day at 93% Off which is obviously false information. When the correct item was supposed to be delivered for the third time today (2 July 2025) I received a message on my phone "We tried to deliver your order today, but couldn't. Recipient refused delivery". No such delivery took place to my building today. We have 24 hour security and the security guard confirmed to me no one tried to deliver my folding tables today. Also on all previous deliveries I received a cell phone call from delivery person that he or she had arrived. No such cell phone call received today. Takealot are playing games instead of delivering the correct item ordered. Our building currently has the lifts out of action and I had to carry each item one at a time up four flights of stairs and down again on four occasions. Dreading that the third delivery will be again be the wrong item.

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Replies (4)
DS
David S's update02 Jul 2025, 12:55
Reviewer Update
The same day that I should have received the third and hopefully now the correct delivery received an Email from Takealot that "My cancellation request has been successfully processed" when I had made no such cancellation request - I had completed their form to arrange delivery the next day Thursday 3 July 2025. Their Email continued "To view your avaiilable credit balance or request a refund Go to my Account > Credits & Refunds > Credit History. No credit was noted today for items not received. It looks like a supplier on Takealot has been advertising a larger folding table than they actually supp**** and could not supply the item they actually advertised. Takealot needs to crack down on shady suppliers advertsiing goods they cannot supply.
DS
David S's update20 Jul 2025, 08:00
Reviewer Update
It is now twelve (12) business days since Takealot sent me an Email on the 2 July 2025 that my order for two Folding Tables was cancelled and I would receive a credit. Yet still no credit for the amount paid for the two tables after 12 business days. Also the supplier Home Impex continues to advertise their Folding Table 183cm (L) x 76cm (W) x 74 cm (H) when they only deliver a folding table 180x70x74 cm. No wonder that as of today Sunday 20 July 2925 Takealot has 22,439 one (1) star reviews on hellopeter.David
DS
David S's update20 Jul 2025, 08:16
Reviewer Update
Date above should be Sunday 20 July 2025. David
DS
David S's update23 Jul 2025, 08:03
Reviewer Update
After 14 business days filled in a Takealot online form complaining that it was now 14 business days and no refund.
Included the link to this hellopeter page one (1) star review for the full story.
Received an Email within a few hours from Takealot stating “We escalated your matter to process your refund.” By early evening that same day (yesterday 22 July 2025) my full refund for the two folding tables was finally reflected in my Takealot account.