KW
Kirsty W

1 reviews | Active since Nov 2022

22 Nov 2022, 15:55

Wrong item sent - THREE TIMES

I'm writing this review as a last resort to try and get something sorted out as I am now at a loss for how to fix this, over two months later and I still don't have the item that I paid for on takealot.

I ordered an item off takealot where the brand was shown in the item name, description and the photo. Takealot, however, proceeded to send me a cheaper alternative.

I logged a return asking please to get the item that I paid for, the item was collected and a while later the same, cheaper alternative, was delivered to me. So I went through the returns process again, asking again to please just get what I paid for, and I have just received the cheaper alternative for the third time.

I'm not sure if this is a joke or just the weirdest **** to ever exist - where both parties end up losing money - but it seems like takealot needs to get some quality control on their deliveries, you guys would sure save a whole lot of money on petrol.

PLEASE takealot can I get the item I paid for. I do not want a cheaper alternative, I do not want a refund (the item has now gone up in price and I will have to pay for delivery again), I am not even asking for some sort of compensation for all the time this has wasted me and the weeks that have gone by where I cannot use a product that is rightfully mine. ALL I am asking is for what I paid for over two months ago.

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