1 reviews | Active since Nov 2014
WRONG ITEM RECEIVED - SLOW RETURN - POOR SERVICE
Well I just got home expecting the item I ordered. Received a totally irrelevant item. i ordered a Romoss Solo 6 16000mAh Power Bank - PH80-402 instead I recieved Chrome Azzaro Perfume.<br> Order number: ***<br> <br> I contacted the returns department, all they can do is give me a reference number RRN-9D6D-C200.<br> No promise that this wrong item will even be collected or whether I'll even ever receive the right item I ordered. I havent even received a confirmation email after lodging my complaint. I've always trusted [URL Removed] but its instances like these, and poor customer service that makes one hesitant to ever want to purchase from TAKEALOt again. You guys seriously need to re-evaluate your customer obcession, because I don't see any. I would like this matter escalated so that I can receive my item asap.. but im doubtful that would even happen. Will probably have to wait a full week, pathertic. PS your agents and leads have no empathy, no customer drive/understanding. <br> <br> Deep down, I really hope this issue would get resolved in this week still.. it would really change my perspective of your company.. but we'll see how far that goes. <br> <br> Wish I could upload a photo of the **** I received!
We understand your concern by not receiving your power bank as expected and apologise for the inconvenience this has caused. We'll certainly arrange to collect the perfume from you and deliver the correct product to you as quickly as possible. Our returns team are already working on this enquiry and are looking into our options on how best to resolve this situation soonest.
We've instructed our complaints team to liaise with our returns department to make sure this return is processed ASAP. They'll also look into the manner in which this was dealt with and address it accordingly with the individuals who initially assisted you.
Sincerely,
takealot.com
We understand your concern by not receiving your power bank as expected and apologise for the inconvenience this has caused. We'll certainly arrange to collect the perfume from you and deliver the correct product to you as quickly as possible. Our returns team are already working on this enquiry and are looking into our options on how best to resolve this situation soonest.
We've instructed our complaints team to liaise with our returns department to make sure this return is processed ASAP. They'll also look into the manner in which this was dealt with and address it accordingly with the individuals who initially assisted you.
Sincerely,
takealot.com