Wrong item received

<p>On 25 November I ordered and paid for a 10ft trampoline via the online shop takealot. I have always received good service from them and being convenient to not having to go to the shops and having items delivered to your door, it is just very convenient for me. The trampoline was delivered to me on the 2nd of December and it suited me perfectly as I needed it for an event we had planned at home for the Saturday, 3rd of December. When my husband assembled the trampoline however, we noticed that it was a 8ft trampoline and not a 10ft one as I have ordered and paid for. I immediately phoned the Customer Care line to inform them but they advised me to return the item. I explained that the event was the next day and eventhough I am not satisfied with what I received, I cannot return the item and wait for another. They then requested photo's of the barcodes and the box etc. I then took the pictures and sent it to them on 6 December as soon as I was able to have access to internet. Up to now I have not received any response as to how they are going to compensate me for this inconvenience as I paid much more than a 8ft trampoline is worth. Each time I try to follow up I get a new reference number and no one ever phones me back. The one consultant even came back via email to explain to me how I should log a return on their website, meaning that he did not even read my email as I explained that I do not want to return the item but that I wanted to know how they were going to refund me the balance at least. I feel that my complaint is not being adhered to and eventhough I understand that it is a busy time of the year, I have been waiting for more than 3 weeks now. </p>