Wrong item delivered two times!!!

I ordered a gift for my son's birthday a week in advance. The item arrived 2 days before his birthday which was on the 7th of October but the wrong item was delivered.

1. Takealot.com stated I accepted the order, which was incorrect as a ***orker did, meaning the aren't updating the recipient information correctly. 2. The wrong item was delivered. The item I paid for was R700 the item they sent is valued at R400??? 3. Did a return order and they sent the same item which I did not order!!! 4. Rejected the order and email my banking details for a full refund 5. Waited 5 days for a refund only to find out they credited the amount AFTER I asked for a refund!

Why on earth would I want to make use of their services after this experience. They do not reply on any emails I have sent. Still don't have the refund and my child still did not receive the gift he wanted.