DO
De O
1 reviews | Active since Nov 2015
20 Nov 2015, 07:36
Wrong item delivered twice in a row.
I ordered 3 items online. order number ***<br> Two of them were correct and one was the wrong item.<br> I contacted them for the return, which was organised swiftly on return number RRN-3f1e-4ff0.<br> Being aware of what the issue was as I had sent photos and detailed descriptions of why the item was being returned, they shipped a replacement.<br> The same incorrect item was shipped to me again!!! order number ***<br> I feel it is not right for them to inconvenience me like this, as I could have purchased the same items in store and been certain I was getting what I paid for.<br> I have since asked for a refund, as I have lost my new found confidence in online shopping.<br> Very disappointed.
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takealot.com's replyOfficial
20 Nov 2015, 09:21Hello ***,
We understand your disappointment with this situation and we apologise for the inconvenience this has caused you. We've investigated this matter and found that your return request was processed incorrectly, which led to the wrong item being delivered to you again. We're really sorry for this slip up and the unpleasant experience this has led to. We'd appreciate the opportunity to make up for this bad experience and have instructed our complaints team to get in touch with you to assist in doing so.
Sincerely,
takealot.com
We understand your disappointment with this situation and we apologise for the inconvenience this has caused you. We've investigated this matter and found that your return request was processed incorrectly, which led to the wrong item being delivered to you again. We're really sorry for this slip up and the unpleasant experience this has led to. We'd appreciate the opportunity to make up for this bad experience and have instructed our complaints team to get in touch with you to assist in doing so.
Sincerely,
takealot.com
takealot.com's reply20 Nov 2015, 09:21
Official
Hello ***,
We understand your disappointment with this situation and we apologise for the inconvenience this has caused you. We've investigated this matter and found that your return request was processed incorrectly, which led to the wrong item being delivered to you again. We're really sorry for this slip up and the unpleasant experience this has led to. We'd appreciate the opportunity to make up for this bad experience and have instructed our complaints team to get in touch with you to assist in doing so.
Sincerely,
takealot.com
We understand your disappointment with this situation and we apologise for the inconvenience this has caused you. We've investigated this matter and found that your return request was processed incorrectly, which led to the wrong item being delivered to you again. We're really sorry for this slip up and the unpleasant experience this has led to. We'd appreciate the opportunity to make up for this bad experience and have instructed our complaints team to get in touch with you to assist in doing so.
Sincerely,
takealot.com