Wrong item delivered, no proper contact at Takealot, original item is apparently not available, but you can still order the item through the app

To get hold of someone or to get a proper response and not an automated feedback is impossible with Takealot. Received the wrong item, let them know immediately. I still want the original item that I ordered. All I get back is item is not available and a credit. What about why the wrong product was delivered and if the original item is still available to order on Takealot, why can't they deliver the correct ordered item. I order a Kenwood Major fronzen dessert attachment and got a USB desk/table fan. I returned the table fan. I still want the frozen dessert attachment. It is really a huge frustration to get anything out of them. I am most likely never going to order from them again.