Wrong item delivered bad customer service
ORDER #: *** ITEM NOT RECEIVED: FOLDABLE BEDSIDE CRIB MULTI FUNCTIONAL BABY BASSINET WITH CHANGING TABLE-BLACK
Dear Sir/Madam,
I would also like an explanation how it's possible that a totally different item was delivered to me and not the actual product I ordered.
I would also like to know what is takealot going to do to make up for the inconvenience caused to me for a mistake that they made and I am currently the one that is being inconvenienced for something that I had no control over.
This is causing unnecessary stress to myself at this point because I am not receiving any updates nor reasons why and how something like this happened. I paid for an item on the 25th of September 2025 and still have not received the item I order. Each time I call their is different opinions the one said that the return policy states it takes 3 to 5 days to resolve this problem. This is not true nowhere on your policy does it state this.
If I actually received the product I ordered and returned it I would understand but I never received the product I ordered instead I received a totally different item which is not even close to what I ordered.
I feel takealot should take responsibility for their mistake but instead they are making their mistake my problem this is bad very bad customer service to say the least.
The Baby will be born on friday and because of takealots mistake she will not have a bed to sleep in when she gets home. This is totally unacceptable and not once did takealot say sorry or gave me an explanation nor a solution to this problem.
Clearly your customers mean nothing and you just take our money and after that do as you please and clearly you can take as long as you want to, to deliver the correct items after delivering the wrong items.
Apart from the inconvenience and stress this has caused me, it also cost me R200 airtime to contact your customer service department which has not helped at all and has not resolved any problem.
Takealot delivered and labeled the wrong product, takealot should take responsibility for their mistake and not me why should I be the one to take responsibility for a mistake made by takealot,
Takealot does not even have the decency to contact me regarding this mistake they made and the inconvenience and stress and extra expenses this has caused me.
Your service delivery is below average and at this stage I will not be using your service again and I will definitely not tell anyone I know to use takealot.
Please on an urgent basis contact me and inform me as to when I can expect the item I paid for.
Kind Regards