Wrong information

To whom it may concern I have had so many issues with deliveries and returns with you guys. I placed an order, then had it cancelled when it was delivered before the due date. I wasn't notified about the change of date. So then I placed a second order, that one went okay because I checked the order online on a daily. One of the items that I bought in that order broke a few days ago. Yes, I understand that you guys have a policy, but the item broke, 2 knives of the set broke. I posted a picture on facebook and was told that I could get a replacement when they came to fetch the broken item. I didn't get the replacement. So I asked the team why I didn't get the replacement, they said it would take up to 3 weeks before I heard if I will be getting a replacement. The main issue I have is the fact that the progress on my return of the knives has not been updated since Monday. Apparently its still waiting to be collected. The same evening that the knives were fetched, I got an email saying that my current order from you guys was cancelled. I had arranged the night before that that package was only going to be delivered on the 23rd. Why is there so much broken telephone and things aren't updated as soon as they are supposed to be?! The lack of professionalism I have received from this company is scary!! Regards Mia McDonogh