SR
Sunette R
1 reviews | Active since Aug 2015
31 Aug 2015, 09:28
Wrong Delivery Date
I ordered gifts for my sister's baby shower on Tuesday, 25 August 2015. Payment was made at the bank before 10 the next morning. I received correspondence from takealot to advise that payment have been received and that delivery will take place on Friday, 28 August. Which was great as the babyshower is on Saturday. When I phone takealot's Mr D, they advised me that the parcel will only be delivered on Tuesday, 2 September. I then phoned takealot directly and they advised that the parcel will be delivered on Friday. I informed them what their delivery service advised me. I spoke to a gentlemen, Jason Brits who advised me he will come back to me...I am still waiting. After another phone call from me I was advised that delivery will only take place on 2 September as their courier service SkyNet is not complying to the agreed upon SLA. Not my problem, takealot's but in the end it was my problem as takealot gave me one delivery date and SkyNet another. Takealot used to give excellent service but this is not the first time that I have had a stuff up with a delivery from them. I refused to accept the delivery and requested my money back, I refuse to support such bad service.
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takealot.com's replyOfficial
31 Aug 2015, 10:25Hello Suni81,
We're sorry for letting you down with this delivery and for any inconvenience caused. We've instructed our complaints team to liaise with the relevant courier and agents who initially assisted you to clarify why you were given different delivery dates and if this matter was escalated correctly to try and assist you with the issue at hand.
It's never great to hear from a disappointed customer and we sincerely apologise for missing the promised delivery date. We'll make sure your refund is processed as quickly as possible.
Sincerely,
takealot.com
We're sorry for letting you down with this delivery and for any inconvenience caused. We've instructed our complaints team to liaise with the relevant courier and agents who initially assisted you to clarify why you were given different delivery dates and if this matter was escalated correctly to try and assist you with the issue at hand.
It's never great to hear from a disappointed customer and we sincerely apologise for missing the promised delivery date. We'll make sure your refund is processed as quickly as possible.
Sincerely,
takealot.com
Best regards,
takealot.com's reply31 Aug 2015, 10:25
Official
Hello Suni81,
We're sorry for letting you down with this delivery and for any inconvenience caused. We've instructed our complaints team to liaise with the relevant courier and agents who initially assisted you to clarify why you were given different delivery dates and if this matter was escalated correctly to try and assist you with the issue at hand.
It's never great to hear from a disappointed customer and we sincerely apologise for missing the promised delivery date. We'll make sure your refund is processed as quickly as possible.
Sincerely,
takealot.com
We're sorry for letting you down with this delivery and for any inconvenience caused. We've instructed our complaints team to liaise with the relevant courier and agents who initially assisted you to clarify why you were given different delivery dates and if this matter was escalated correctly to try and assist you with the issue at hand.
It's never great to hear from a disappointed customer and we sincerely apologise for missing the promised delivery date. We'll make sure your refund is processed as quickly as possible.
Sincerely,
takealot.com
Best regards,