Wrong delivery address - Their fault - Their policy = Cancel order - You loose your purchase, that's it

24 December 2024. After a system fault on their side, my order got duplicated. The duplicate order defaulted to my previous delivery address. They deleted the original order with the correct address and told me delivery will happen soon. Few days later I get a call from from the delivery guy and he is at the wrong address. I told him to its the wrong address, please deliver the stock at new address. Told me to call Takealot. 5 min later I get emails... your order has been cancelled. I call them and they say sorry, order has been cancelled. I must order the item again and have it delivery to new address. Go look, and the items are not in stock anymore and the one item's price has gone up by more then 20%. Call them again, ask them to please just deliver the items to the correct address. Issue escalated to their warehouse to resolve. 15 days later and many phone calls, I eventually ended up demanding a full refund.