Wrong appointment

I did a purchase via the Takealot app on the 7th & the 9th the amounts went off my account but the app stated that the payment was not successful. I spoke to my bank who confirmed that the payment was made and that takealot needed to claim the money. I sent an email on Saturday 7th for Zerelda Edem to call me. I still haven't received a call. I called in to the call centre and was promised a call - no call. FNB told me that a guy named rafiek will sort this out and call me - he sent me an email with no details. I called them back and no one knew who this was. on Monday I spoke to Linden who told me to send proof of purchase and someone will call me within 2 hours - still waiting for that call. I then spoke to Kevin who promised to call me back when I sent him proof of purchase, I had to send him 2 emails and even call the call centre to speak to him as he was never going to call me. all he gave me from day 1 was excuses never a solution, he was to do an investigation on his staff and the bad service yet him being a manager gave me worse service. he told me he will contact me to see how they could compensate me for the bad experience once the issue was resolved. he gave me R150????