DG
Danie G
1 reviews | Active since Dec 2015
03 Dec 2015, 09:32
Wrong and Damaged delivery
I have been a loyal shopper at [URL Removed] because of its so claim to be convenience, beat the \q"etc. Are you trying to chase customers away? I have ordered my item at the beginning of November. The wrong item was delivered"
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takealot.com's replyOfficial
03 Dec 2015, 11:58Hello Danie21,
We know an apology doesn't make up for the frustration caused by sending you the incorrect item twice and once damaged. We usually take great care in making sure items are listed and stocked correctly at our warehouse to ensure that you get what you ordered. We apologise that this wasn't the case with your recent order and that we failed to make up for the initial mistake and bad experience. As discussed with our complaints team a replacement order has already been created for the correct item. They'll monitor this order closely to ensure that everything goes smoothly from hereon.
As this item is ordered from the supplier we need to allow a few extra days for the item to arrive at our DC. We'll make sure to keep you posted on this order's status and delivery details as soon as it's been confirmed.
Sincerely,
takealot.com
We know an apology doesn't make up for the frustration caused by sending you the incorrect item twice and once damaged. We usually take great care in making sure items are listed and stocked correctly at our warehouse to ensure that you get what you ordered. We apologise that this wasn't the case with your recent order and that we failed to make up for the initial mistake and bad experience. As discussed with our complaints team a replacement order has already been created for the correct item. They'll monitor this order closely to ensure that everything goes smoothly from hereon.
As this item is ordered from the supplier we need to allow a few extra days for the item to arrive at our DC. We'll make sure to keep you posted on this order's status and delivery details as soon as it's been confirmed.
Sincerely,
takealot.com
takealot.com's reply03 Dec 2015, 11:58
Official
Hello Danie21,
We know an apology doesn't make up for the frustration caused by sending you the incorrect item twice and once damaged. We usually take great care in making sure items are listed and stocked correctly at our warehouse to ensure that you get what you ordered. We apologise that this wasn't the case with your recent order and that we failed to make up for the initial mistake and bad experience. As discussed with our complaints team a replacement order has already been created for the correct item. They'll monitor this order closely to ensure that everything goes smoothly from hereon.
As this item is ordered from the supplier we need to allow a few extra days for the item to arrive at our DC. We'll make sure to keep you posted on this order's status and delivery details as soon as it's been confirmed.
Sincerely,
takealot.com
We know an apology doesn't make up for the frustration caused by sending you the incorrect item twice and once damaged. We usually take great care in making sure items are listed and stocked correctly at our warehouse to ensure that you get what you ordered. We apologise that this wasn't the case with your recent order and that we failed to make up for the initial mistake and bad experience. As discussed with our complaints team a replacement order has already been created for the correct item. They'll monitor this order closely to ensure that everything goes smoothly from hereon.
As this item is ordered from the supplier we need to allow a few extra days for the item to arrive at our DC. We'll make sure to keep you posted on this order's status and delivery details as soon as it's been confirmed.
Sincerely,
takealot.com