Wrong amount deducted and not refunded.

I purchased a kettle on [URL Removed] for R129 (Leisurequip 2.5 Litre Whistling Kettle - Stainless Steel) on 26 October 2015 ( 2 months and 10 days ago). The amount of R189 was deducted from my account. I called in immediately after the payment was done. I was given 2 options, refund or credit on my account. I agreed that they can credit my account as its easier for them and because I am a frequent user of takealot.<br> <br> Well to my surprise today, I was busy making another purchase, only to realize my account was never credited. I called in and was told that the manager cant find any proof of an email send to me confirming the refund? I said surely you record your phone calls and can check? The reply was, sorry we wont go back that far to check. (its only 2 months ago!!) <br> <br> I said, Let me look at my emails to see if I can find any communication regarding the refund, and guess what, the lady - unfortunately I didn't take her name, dropped the phone. <br> <br> I dislike arguments but looks like when you treat people with kindness, they treat you with disrespect. They should give me back what is rightfully mine. <br> <br> Did not expect this from [URL Removed]