wrong address on 2 consecutive occasions

Hello NomondeM,

Our complaints team has looked into this matter and has found that the address which was originally selected for this delivery is the one that we are attempting delivery at. There is no indication that an error or mistake caused an address change on our side. We're sorry for the frustration this has caused you, but as per our policy it is not possible to change a delivery address once a parcel has been shipped. We are in the process of investigating the contact you've made with our call centre to address this situation and will provide you with feedback on our findings.

In the meantime our complaints team is liaising with the relevant courier branch to confirm whether your home address falls within their delivery range in order to complete delivery to you. They'll be in touch with you to assist with this matter once they've received confirmation.

We'll do our best to get your parcel rescheduled for delivery to your home as quickly as possible.

Kind Regards,
takealot.com