WRONG ACCOUNT CREDITED

In the middle of May 2020 I bought two items from takealot.com and paid for it. On the same day I bought another item from them and paid with my company credit card as this was something work related. I then received all three items. Ons the first order where I bought 2 items one item was incorrect. I logged a return and it was duly collected. I then asked them to refund me for the item. They never came back to me and I actually forgot about it. Then when I received my company credit card statement they had refunded them. I then tried to phone takealot.com but was told that they are still on skeleton staff and that I should send an email. Which I did. I sent a very detailed email explaining to them that the credit went to the wrong account. I received an email back that they have arranged a collection. I tried calling again and got the voice message that I should send an email. Which I did again. I then got an sms saying that my item will be collected before 5pm today. I duly received a phone call from a guy wanting to come and collect my item. There is nothing to collect. They credited the wrong account!!!! Just reverse the credit from the one account and give it to the next account. Is that so difficult or are we working with real idiots?