WOW! - How bad are things really at takealot.com?

<p>From a company with great intent and good service, to something that seems to be falling apart as time progress... In the past year I've had more dissapointment from takealot.com than ever before. Needless to say; my order AGAIN did not arrive as promised. I wonder what NASPERS is thinking while considering their investment and looking at all the negative comments on Hello Peter... Especially when one of their core strenghts as a company and venture capitalist, is great customer service and delivery on their other flagship initiatives... The strange thing is that just in my nearby circle at the office; in the last week; 4 people are experiencing exactly the same - which to me is odd and kind off steer towards some alarms bells perhaps? Between 5pm and 8pm today, I tried to phone and talk to takealot.com numerous times; however gave up on no answer... the same with email communication. If one look at Amazon.com; what differentiates them? Exactly what takealot.com is lacking - CUSTOMER SERVICE and DELIVERY on their PROMISES... that is the pillar of success in today's consumer environment, nothing else. How difficult can it be to copy a global great? Where is the passion, drive and commitment? takelot.com will be surprised how one of the most basic human gifts namely COMMUNICATION; makes such a big difference in consumer trust... I sincerely hope they see the opportunity now to take a moment and look deep inwards and salvage whatever from an integrated company perspective is needed to take them forward to be one of South Africa's greatest household names and "go to place" for all consumers.</p>