Would you please be so kind to correct this

My reference order number is ********** 6. This is an order for a trampoline that was delivered on 02/11/2017. You guys delivered the wrong trampoline. So now we never got the present our kids were supposed to get on Hanukah, already on the 12 of December. Secondly, you guys gave us a credit, but we're not going to get the same price on the trampoline that we actually ordered. We want a trampoline on the size that we ordered for the same price that we bought the other one. Thirdly, how difficult is it to come pick up your own trampoline? After a record breaking 5 attempts ( if not more!! ) you still are unable to pickup the trampoline at my work. You arrange a date for pickup, then you don't pitch. Or you go to the wrong address in Limpopo rather than Centurion. That's after my mother in law via email, my wife via facebook and myself via email told you more than once, the trampoline needs to be picked up in Centurion. What on earth guys?? I'm still sitting with your product. Then you arrange a date, I make the effort to take it to work, and then again, and again, and again, you don't pitch.

This is the worst service I've ever received from you, and really, you guys are awesome most of the time. But this is any where far from awesome. I paste the response of one of your agents via email here:

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Dear Frank

Thank you for your patience.

I understand that we have let you down with regards to your order and for that, we sincerely apologize. I acknowledge that the matter has caused frustration and an inconvenience to you and I understand that an apology does not correct the situation.

Your collection was rescheduled for tomorrow and will be collected at: ***xx Lephalale Lephalale 0555

I hope this does not hinder your relationship with us as we value as a customer.

Once again please accept our sincere apologies.

Kind Regards.

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Guess what, this was on the 28th of December, and I'm still waiting on you to pick up your own trampoline.

So what now Takealot?