Worst way of treating customers not responding

I recently purchased a toy from takealot on the same day of receiving was not happy with the size and item. Logged a returned put the package exactly as it arrived. Doubled boxed like it came. Driver collected removed the second box and all of a sudden when it arrived at the warehouse they claim the package was damaged. They refuse to refund me or even call to let me know what's happening. No protocol in place for drivers to take evidence of how the item is when collecting. Very poor customer service being calling ever since