Worst takealot service and assistance EVER

I am beyond frustrated and angry. Being a loyal customer to them for so long and now giving me the worst assistance and service. I never experienced this kind of service ever before with all the other online shops I make use of.

I made and paid an order on the 21st of September. Gifts for son and dad which was on the 5th of October. The delivery date showed 3rd of October. They just completely ignored my requests to know what went wrong. They promised that if will be delivered the 10th but still refused to tell me what the exact problem was.

Then it showed that the package will delivered the 12th. After alot of emails they arranged that package be delivered the 10th.

My total of order was over R3000.

When the package eventually arrived the gift I bought for my dad was not even the correct item. Nothing like I the picture and looked like a cheap China brand grill.

I was furious as the gift was already late. They asked me to send photos of the item and sticker on box before they assess the product. So I Sent to them along with what the actual product should look like.

Days went by and they didn't respond to my emails.

They eventually rep**** that I must send a picture of the barcode under the box. So I did. Days went by and they said that its being assessed at the wharehouse and that they will collect when correct one is delivered. "Takes 2 to 3 days they said" ... nonsense. They make you wait for 6 days. Everytime someone else responding to my emails. None actually knowing what the full story is. Just keep saying the same thing over and over.

Today I emailed again. Someone else once again responds logged a return on my behalf without knowing what should be happening and tell me it will be credited once the item is received and assessed at the warehouse.

I mean if I wanted my money back I could have logged the return the same day I received it.

But instead of just following the actual procedure they promise they just do what they want.

I asked numerous times for management to contact me but they kept ignoring my requests.

I just want the correct product to be sent to me. But that is clearly too much to ask.

I won't recommend takealot to anyone after this experience.