Worst support

I've had goods delivered to Takealot as seller on their platform. I had delivered goods on the 23rd Sept in CPT DC and 15th Oct DC. It's still not active or even received any worthwhile updates from their relevant departments. The goods in JHB DC was scheduled to be delivered on the 1st and 10th Oct but turned away both times without any feedback. Their support cannot provide adequate feedback or assistance. Goods sat with couriers until the courier eventually provided a solution. Logged numerous requests through Twitter and Facebook yet no resolution to date. Main response is that it is escalated to relevant departments. They have by far the worst support in SA currently they even beat the government!