Worst service to ever exist.

I am extremely disappointed with the service I received from Takealot. On 10 March, I placed an order totaling R776, which included kitten wet food priced at R379. I was supposed to receive 36 sachets, but instead I only received 3 sachets. This was already a major error on Takealot’s side. I then had to go through the return process for an issue that should never have happened in the first place. To make matters worse, the delivery payment process was handled very poorly. I paid cash for the full R776 order. After counting the money, the delivery staff told me I was allegedly R6 short, so I gave them the extra R6 before they left. They counted the money again, confirmed that the full amount was correct, and then left. About an hour later, I was then contacted again and told that I was allegedly R50 short, and they returned to collect even more money. This was highly unprofessional, especially since the payment had already been counted, adjusted, and confirmed by the delivery staff before they left my property. From there, the matter dragged on from 10 March to 31 March with endless back-and-forth. I had to repeat the same explanation multiple times to different staff members, send multiple emails, and deal with calls that should not have been necessary for such a simple issue. What made this even worse was the serious lack of professionalism and privacy: Staff arrived at my home unannounced on two separate occasions There was no appointment arranged My home address, which was provided for delivery/return purposes, was used in a way that felt completely inappropriate This caused unnecessary disruption and discomfort Eventually, the incorrect kitten food was refunded. However, the final insult was that Takealot then emailed me claiming they had added a “goodwill gesture” credit to my account. When I checked, the only credit added was R56 — money that was already owed to me. That is not a goodwill gesture. That is simply a delayed correction of Takealot’s own mistake. Refunding money that should have been returned in the first place, after weeks of delays and inconvenience, should not be presented as if the company did me a favour. This entire experience was: Slow Disorganised Unprofessional Invasive Poorly handled from start to finish As a loyal customer who has spent a significant amount with Takealot over time, I expected much better. Instead, I was left frustrated, inconvenienced, and completely unimpressed by the way this was handled. Takealot needs to seriously improve: delivery payment handling customer service communication respect for customer privacy and the way complaints are resolved I do not consider this matter properly resolved.