Worst service ive had in 6 years. They missed my brothers birthday

<p>I created this account specifically so that i can educate you on Takealot.com's service. I ordered some books worth about R1000 on Takealot for my brothers birthday. I then contacted their support team to make sure that it will arrive in time (expected delivery was one day before his birthday) and i followed up 3 times with the support team before to make sure that all is going according to plan and that the books would arrive in time. All 3 times they assured me that it will arrive in time. Guess what? it didnt. I missed his birthday with the gifts. I then contacted them three days later and again they assured me that it would arrive in that week. Guess what? It didnt. I then took my frustration out on social media to my 1000+ followers and tagged Takealot in the message. They reached out to me to say they followed up with their supplier and that they were confident it would arrive the next week. Guess what? it didnt. 26 days later, i am still waiting. I finally cancelled my order today and they werent even bothered about it. I make it my mission to educate my community and family to stay far away from Takealot and my whole family has now moved to a more reliable e-commerce solution. I am still shocked. In fact, i still asked the support team to put me through to the CEO or manager of the company so i can tell them how lousy their business model is. Guess what? they didnt even elevate the issue to a manager but just ignored it bluntly. Please take your wallet elsewhere.</p>