WORST SERVICE I WANT MY HARD EARNED MONEY

I returned a tablet which I was not happy with the specs decided to return it the next day took Delivery on the 30th October and logged a return 31st October 2023 takealot driver collected the tablet 1st November I have sent many emails and get the same response that the warehouse has a backlog and promised to get back to me to this day 10th November still waiting called the call center they tell me the same story everytime I have lost all my trust in the company have been a customer for years seems like they don't care anymore about there customers please help references MRRN-Z8QYS-DZK8 AND MRRN-UDWOP-4A9D PLEASE GIVE MY MONEY ITS NOT CHANGE I WANT MY R3000 back immediately this will not be the first review will take it to all social media platforms when that does not make you wake up then will take it to the consumer ombudsman.