Worst service I have experienced.

I bought an expensive Christmas gift on the 17th of December 2017. Whereafter I was notified that delivery will take place on 21 December 2017. The 21st came and went with no delivery but an email asking me to rate their service. On the 23rd of December I phoned to enquire as too delivery and after speaking to numerous representatives, none could tell me what is happening with delivery. Eventually I decided to collect my parcel at the courier themselves but once there, they informed me that the parcel is lost. This was then communicated to Takealot.com who promised to send another, obviously not in time for Christmas. I received an email stating that my order has been placed but can only shipped once payment was received. I rep**** and explained that they lost the parcel, and I'm not paying twice. I then received an email stating that the order was cancelled. No other explanation. I paid close to R4 grand for a parcel still undelivered and no one seems to know what on earth is going. It is by far the worst service I have ever experienced.