Worst service I have ever received from any online shopping platform.

Purchased a Huawei watch, scale & earphone bundle in August. Watch battery is defective. Logged a ticket to get time returned - collected by TAL on 23.11.2020. Emailed them on 24.11.20 to ask why return had not been booked back in. Was told it takes 2-3 days. 29.11.20 - return showed as cancelled & return concluded. 30.11.20 spoke to Tammy @ TAL - she assured me watch was booked back into the warehouse and would get back to me. No feedback hours later. Called TAL again. Spoke to Neil. He said that package was at Fourways and would be sent to warehouse. Return stated that I wanted the item replaced. Told Neil the same thing (who assured me they have stock of the watch). 02.12.20 - get an email stating that they have refunded my account. Call TAL & speak to an agent who says that she would get a manager to call me back. No call after 45 mins. Call back again. Speak to Austen. Ask to speak to a manager. He asks for details first. Relay the comedy of errors. Call cut out. He called me back. Refused to give me a manager's number. Yet no manager calls me back when they log a request. Puts me on hold to try and get hold of a manager. 10 minutes pass. Austen gets back on the phone. Says his team leader (Cher) has escalated to her manager (Jason) to call me. I doubt I'll hear from him. This has been the most frustrating and infuriating experience I have ever had with any online retailer. Avoid takealot at all costs.