Worst Service From Takealot / Misleading and Dishonest

I bought a headboard from Takealot on the 25/08/2020 and it was delivered on the 27/08/2020, I realized when I opened it that they sent me the wrong item, the headboard looked nowhere near what was advertised, I informed them via their return platform and sent them pictures and they agreed that I can do the exchange after that things have gone downhill and my issue still hasn't been sorted, I had to find someone to house sit my house to make provision for when they pick up the headboard after they said it will be picked up on the 01/09/2020, everyday for that week they were either sending a driver with a small car or a bike so they couldn't take the headboard and that went on for a whole week which made me believe that they don't know what they are doing, one guy that came with a bile even took a picture fo the item to show them that it's a big item that needs a truck and even after that, they sent someone with a small car, I tried calling them and all I got was excuses and no help, I sent them the below email a few days later after being messed around and still no help and now they are even quite with no indication of whether they're still going to pick up the wrong item they sent me or if they are actually doing something about my quesry.

Nothing can describe the huge disappointment I am feeling with regards to your service, your service is appalling and after my experience with you, I doubt I will ever order anything from you again, Firstly I had to single handedly pack the heavy headboard back into an already damaged box and used a lot a tape to put it together and struggled with it as if it was my fault that you sent me the wrong item, secondly, can you make up your minds as to when you will come and fetch the wrong item you sent me instead of messing me around, I am so angry and disgusted that I don’t want anything to do with you but unfortunately I still need to be subjected to dealing with you until my query is resolved, my parcel hasn’t been picked up for 2 days in a row and on both occasions I had to find someone to house sit because I am at work, waiting for your *********** staff to fetch the item, I don’t even have the confidence that I will be getting what I actually ordered with the rate things are going. I can assure you I will also be going to Hello Peter and the Consumer Goods and Service Ombud with this if not resolved by the end of this week.