Worst Service from Takealot ever!!

I bought a TV from Takealot in Jan 2023 for my son for his Birthday. It was on special in Jan. We only opened it in March when it was his birthday. We then discovered that the unit was damaged as well as the box. I then contacted Takealot and I was Informed that I can not return it, after explaining that the unit was damaged during delivery, they then agreed that the unit may be returned.

On 6 April 2023 the unit was collected by Takealot. I was then informed that the unit can not be replaced at it was damaged!!!! After more than 10 emails going up and down, Takealot arriving at my door to collect the unit again my unit is now missing!! It is now almost a month and this is still not resolved? The only answer I keep on getting is that they are trying to locate the unit and they apologize! This is the worst service I have ever received!!

I want my unit replaced or a refund!