Worst service from takealot

They had to deliver a package on the 13th of December. No package no apologies no communication. I have sent emails, a few delayed emails received without any explanations. For thelast 5 days I have been sitting home waiting for the package as promised by them, postponing ny plans while no communication from them to say that there are issues. Got two messages this morning, again saying before 17:00 delivery. Waited around again the whole day...no show again. I complained again, and now suddenly they tried to deliver but the customer was not available. What a load of ****. Easier to unfairly blame the client than owning up for their incompetence and taking responsibility. I can understand that they may be busy this time of year but there is no excuse for such pathetic service and lack of communication ..