WORST SERVICE FROM TAKEALOT!!!!

I ordered 2 items from Takealot on the 25th of February 2022 And Yes both items were in-stock. I opted to go to a pick up point close to my work. On the 28th of February 2022 I sent a message asking what I should do as one item was in stock the other one was not so I basically asked can I collect the one and wait for the other? Then the response was "Hi, thank you for reaching out to Takealot.com. You would need to collect the items together as they will not release one item at a time, however, once your items are ready for delivery/ collection you will be informed." So of course I waited for the message to say both items are available. No communication what so ever from Takealot messaged again on Friday 04th of March 2022 only to get a reply 6 hours later saying both items are at the warehouse and we can collect . Had an event could not go . So went to pick it up today . Got there they only gave my boyfriend the one item not saying anything about another order I phone in and they said both items are there but two different QR codes I mean *** as they said on the 28th the order will only be released together. My boyfriend asked the guy behind the counter TWICE is there not another order he said no !!!!! And left. My boyfriend had to go all the way back AGAIN ! Because the order was there .( Thanks to the consultant who I spoke to from Takealot that actually HELPED me and gave me CORRECT information) So firstly **** service from Weltevredenpark pick up point and the social media team !! The communication from there side obviously needs to be worked on!! Very Upset and I will not use Takealot again ! And will advice all friends and family about this horrible experience!