WORST SERVICE EVER WHEN IT COMES TO RETURN - THEY WILL SELL YOU DAMAGED GOODS

After reading the evaluations, I was astonished and perplexed by the lack of service provided by this online merchant to their customers. I bought a TV and a chest freezer, which were delivered by the driver, and all of the products were laying around, which surprised me. The fridge that was delivered had a dent, but I wasn't concerned enough to return it. The only serious issue was the TV, which was damaged on top!!!! I'm not sure why they sent such, but after my call, the broken TV was registered, and I received an email from Benjamin, who tracked the procedure and asked if I wanted a refund or another TV, which I chose, and now it's been 10 days and no news from them. I called their call center on multiple occasions, but no one could ever provide a clear response or comment on the returned TV. I spent a lot of money on the TV, and I want to report it to the consumer rights forum or any other stakeholder. I did everything correctly!!!! You can never treat people like that...at least not in South Africa. I am frightened to buy any appliances again, thus I believe it is better if you return my money because I have no idea what to expect when I turn any appliance on again. Your SLA is delay and you need to review the process according!!!