Worst Service Ever! Taking my money but not delivering my items!

Firstly I’m paying a monthly fee so that the items I order can/will be delivered earlier than normal.

I have placed an order for two portable Aircon fans Sunday 9 March. Tuesday my package was delivered. I opened my package and saw it’s an Art set for a 3year old…. I have booked the item for a return. After a week of struggling to find out what happened to my package still no response. Friday Takealot decided to refund me on ONE Aircon unit…. So now what about the other unit that I paid for? According to them I only returned one item and not two…. So they only refunded me for one item. But how can I return two wrong items if I only received one wrong item? I keep on phoning, sending emails but no one is getting back to me. How many other peoples money are they taking without delivering the correct goods!

This is ridiculous!

I have ordered the correct products that I wanted and paid for it. So because of their wrongfulness I have to pay the price… what happened to Takealot? The service was great at one point. I have cancelled my monthly subscription and will never order from them again! I only want my money back! That’s all! It’s really not that difficult!