Worst service ever rendedred by Takealot

I purchased a game for my daughter only to realise when delivered on the 05/02/2015 the game received would not work on the console I have. I have immediately logged the return on the 05/02/2015 and nicely asked to have the fund paid into my bank account as I could not wait for stock to come in as it was for her birthday. On the 06/02/2015 they collected the parcel that was sealed and to my surprise when enquiring when the refund will be paid they confirmed they only received my parcel on the 14/02/2015 which was a whole 9 days later????? When asking about the refund no direct answers could be given, only that they would get back to me. Today I receive an email to confirm the refund to the takealot account and not as I requested! Service was great up until now, and myself that is working in call centre environment my customer satisfaction always comes first, but with Takealot it seems it comes last!!! I am very unhappy with the service not even a courtesy call to apologies for the delay or inconvenience, I was the one doing the run around to get answers from them. WORST SERVICE EVER WILL NEVER USE TAKEALOT AGAIN....