1 reviews | Active since Aug 2014
WORST SERVICE EVER RECEIVED
I purchased items from them yesterday end EFT payment method.<br> I purchased the items before 15:30 so it should reflect the same day and both me and TAKEALOT bank with ABSA more reason for it to show the same day.<br> When i checked out and payed it said collection date 9 December so i phoned them and said i am not in the area today and if it is possible to collect the next day and the lady told me yes no problem.<br> This morning i came there and the still have not received my payment so i was told two runs get made in a day to collect payments,one is at 08:00AM and the other one is at 14:00PM.<br> So if i paid them yesterday at 14:52 and they did their morning run this morning why is my money still not showing the whole reason for EFT is to be fast emediate and especially if we are both banking with absa i don't see why there is any issues.<br> <br> WORST SERVICE EVER RECEIVED from them and would not recommend them.GREAT deals but WORST service!!!!!
Thank you for taking Sheena from our complaints team's call to apologise for the delay with your payment authorisation as well as the inconvenience this has caused. We are currently processing a high volume of payments and are trying to do so as quickly as possible to avoid any unnecessary delays. As discussed your payment was authorised during our conversation and your parcel is ready for collection.
Once again we apologise for the unpleasant experience and we appreciate the opportunity given to addressed this with you.
Sincerely,
takealot.com
Thank you for taking Sheena from our complaints team's call to apologise for the delay with your payment authorisation as well as the inconvenience this has caused. We are currently processing a high volume of payments and are trying to do so as quickly as possible to avoid any unnecessary delays. As discussed your payment was authorised during our conversation and your parcel is ready for collection.
Once again we apologise for the unpleasant experience and we appreciate the opportunity given to addressed this with you.
Sincerely,
takealot.com