Worst service ever, poor communication and misleading

I bought a watch during the festive season, and when I received it, it wasn't what I had expected as shown on the picture. Therefore, I kindly requested a refund. I logged a call for the item collection and I received an sms stating that the package will be collected on the 1st Jan 2018. I waited that day and nit even a single person from takealot called to excused themselves. I recaived the call the following day and made arrangements for the 03rd Jan after work, between 5pm and 7pm. On the day, I received a call around 9am saying that there is someone from takealot to collect something. Luckly, there was someone at the house.

When you have an account with them, you can track the status of the item, but this time I waited 3 days to see the status, in terms of the item finally made it to their warehouse, and there was nothing something like collection of item scheduled. I sent them an email requesting feedback, and some lady said that they are processing my refund it should reflect on my bank account within 5 - 7 working days. Their 7 working day period lapsed last week ( 13th Jan) but still I received no notification from bank. I sent them an email yesterday (15th Jan) requesting feedback, and some lady said that I should provide them with my banking details, again. This wasn't the first time making a return with them and they refunded me. I asked her if they do not have my banking details what was the lady processing? What did she mean when she said my money will reflect on my bank account within 5 - 7 days.

This means that they mislead me, provided me with wrong information, which goes against what is stated on the South African Consumer Act. I don't have more 7 days to wait, I NEED that money urgently. They better act fast or in 2 days am taking it to the higher ranks.