Worst Service Ever from TAKEALOT - NOT THE FIRST TIME!!!!!

Placed and order on the 26th of July, paid for same day delivery . Item was delayed and not delivered before 5pm, driver only arrived just before 7pm apparently.

Contacted them to reschedule but confusion since the system recorded the delivery as confirmed but on the app it is tracked as rescheduled.

Rescheduled with Sharmen Jaftha 2 weeks ago but nothing arrived.

I would appreciate if I can receive my order asap and refunded in full for the same day delivery charge that never happened.

Order number #***5