Worst service ever deserves a -5 star

I bought a clothes hanger stand which when I picked it up we noticed its missing 1 of the 4 poles so we can't use it. Therefore a faulty item. I logged a return or exchange 2 days after picking up the item and returned it to the depot. Takealot said that its denied due to not logging an exchange within 7 days which is ******* as I did it in 2. They then said denied as a pole is missing, do they even read what we right as this is exactly I returned the item. So after all this, they then drop the item off at an old address with no info to where it was dropped off and I had to phone around to find out where it is. Luckily my old neighbor said that a parcel arrived at my old house. Only for me to open the sealed box and find that they returned the same item still missing a leg. So I paid 300 odd for a faulty item which Takealot cant be ****d to replace as they gave a faulty item. Now I cant get hold of anyone as obviously I can't log an exchange as they closed my current request as concluded