WORST SERVICE EVER!!!!

On 23 February 2021, I requested from Takealot to return/exchange my Dell laptop because of an default on the Laptop. From 26 February - 4 March Takealot Warehouse request my Dell Laptop password, after I gave them permission to Format the laptop, they still requested for my password, so I then emailed them my password. Then on 4 March 2021 when I reviewed my return status it says "Return declined" - then I phoned Takealot and asked the reason why the "Return is declined" and this was Takealot's reply to me via Email:

Siyamthanda Mathayi (takealot.com)

Hi,

I hope this email finds you well.

As per the feedback: This item will be sent back to the customer in order for the customer to request credit note from Dell, this was supposed to be sent before requesting the password, but the technician is still in training we apologize for that

For any further assistance please do not hesitate to contact us.

Kind regards Siyamthanda Mathayi

NOW after 2 weeks ..... I AM STILL WAITING with no feedback from WHEN I will be receiving my laptop back from Takealot to sort this out MYSELF with Dell !!!!!