WORST SERVICE EVER at TAKEALOT

My order was supposed to be delivered on the 14th of February 2019, but that didn't happen. When I checked Friday the 15th on the Takealot website, much to my surprise I saw that I have received my parcel and that I have signed for it, even though I was not even in town at that time. (Have my passport as proof that I was in Lesotho at the time). I have called Takealot numerous times and only got 1 call and 1 email back, despite that I have asked repeatedly that I must be kept up to date on what is happening, even if it is that we are waiting for an answer. I have spoke to about 7 different call center personnel and all has apologised repeatedly for the poor service, but NOBODY has done anything about it. I have phoned twice this morning asking to speak to a manager and the calls was cut off both times, as I'm supposedly transferred to a manager.

The ***ards are hiding behind the telephone, bargaining that the public can't get hold of them.