Worst service ever

The worst experience and service ever, Takealot does not treat customers accordingly the same . I had ordered all baby essentials worth 6,346 and this was because I’m heavily pregnant and a high risk but yet they failed to deliver my baby’s items due to a mistake on their side as 1 of their agents failed to communicate change of address. Immediately I changed my address to a location township address , they didn’t waste time to refund me without giving me available options if I can do a pick up point or any alternative, I’m heavily pregnant and could deliver any moment which I told them and they were not even interested and the frustrating part is all essentials I had ordered which is last month on the 28 August are now out of stock and they just said sorry for inconvenience and nothing we can do.

If we can learn to treat everyone accordingly and standards the same regardless which area they live in.