Worst service ever

Worst experience ever. Purchased a product was not happy the minute it arrived the sizing was too small and the hair on the doll and horse was just not right. I boxed the items in double boxes as it came, the driver upon requesting a return insisted on removing the second box, I have no idea what happened in transit on his motorbike but with no additional information they just declined my return and refund. Calling them for feedback since yesterday and no one can give me feedback or answers. Bull**** way of treating customers