worst service ever

I ordered a Large cat scratch post and received a Small cat scratch post. I immediately filled in the returns section clearly stating that the incorrect item had been sent. This was collected but I keep receiving messages that I requested a credit. I have sent four EMails explaining I require the item I ordered and paid for not a credit but still I get messages about a credit but nothing about the item I ordered and am still waiting for.

One week later and I am still waiting for a response regarding delivery of the correct item ordered.

The service of Takealot is even worse than Home Affairs which I had previously thought was the champion of bad service.

C Morgan

O/N ***