WORST SERVICE EVER

I ORDERED AND PAID FOR A SOFT TOY AND SEARCHED FOR THE NEXT DAY DELIVERY TOY THAT WOULD BE APPROPRIATE AND WHICH SAYS DELIVERY TODAY BEFORE 5. AND I PAY R65 FOR NEXT DAY DELIVERY. TO RECEIVE A SMS EARLIER SAYING "THEY COULD NOT REACH ME SO I HAVE TO RESCHEDULE" WHILST I AM AT HOME WATCHING THE PHONE AND WAITING FOR THIS TOY. AS YOU SEE, THIS TOY IS FOR A VERY VERY SICK LITTLE 5 YEAR OLD BOY THAT HAS TO RECEIVE THIS TOY TODAY, I HAVE NO OTHER MEANS TO GET IT TO HIM, HOW PATHETIC, HOW CAN YOU BE SUCH ****S AND SO POOR ON SERVICE