Worst Service Ever!

18/3/2019 Dear Takealot I am deeply dissapointed not only in your service but your products, your product description and all the mistakes on your website in regards to amount of stock available. Two days after I placed my order I got an email informing me a product (let’s call it A) was out of stock.

It took me an hour to get your telephone number, might I add on an independent website, because it is not readily available on your website. When I finally reached someone on your team they were seriously rude and kept on making invalid excuses. While on the phone this person informed me that product A was in fact in stock but it was product B that was out of stock and my order won’t be released until product B was in stock.

Thinking this is ridiculous I cancelled product B so I can receive my order in time for my daughter’s birthday as this is her birthday present. (In fact I haven’t been refunded for product B yet).

Today part of my order was delivered, why was it kept back in the first place if you clearly separated the order already?! Upon receiving the order I was shocked to find that you sell a specific item for R495.00 (please see picture attached). Firstly it’s something I can go down to China Town and buy this for a fraction of the price. Secondly it clearly states not suitable for children under 6 years of age where on your website it says children 3+ years.

Needless to say I am returning this item, now I have to wait for the money to be refunded into my account before I can go buy my daughter a proper present that won’t break when I put it together. How long is this going take?! Never mind I have to physically go to the shop and choose something else!

Takealot this is, for a second time around, not a pleasant experience. I am not happy and you have put me off of online shopping. Please fix your website to be more accurate and tell your staff to be more friendly and stop making excuses! I truly hope I get my money back in time to still go shopping before my daughter’s birthday.

20/3/2019 After I have not yet received the second half of my order. So I had to cancel this (as I said above I need this order for my daughter’s birthday) I specifically asked the consultants that helped me telephonically to refund into my bank account and NOT credit my takealot account because I won’t purchase from them again. Guess what?! It’s been refunded on takealot. I desperately need this moneyed my bank account to replace the gift.

I guess I now have to put up another fight just to get my money back.